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Assistant Front Office Manager Checklist

General Responsibilities

Review daily arrival and departure reports.

Ensure all front office staff are properly trained and aware of their duties.

Conduct a daily briefing with the front office team.

Monitor and manage front desk operations to ensure smooth service.

Guest Services

Ensure guest check-in and check-out procedures are followed.

Address guest complaints and resolve issues promptly.

Oversee the handling of special requests and VIP guests.

Maintain high standards of guest service and satisfaction.

Staff Management

Assist in scheduling front office staff shifts.

Conduct performance evaluations and provide feedback.

Organize training sessions for new staff members.

Foster a positive and collaborative work environment.

Administrative Duties

Review and manage front office budgets and expenses.

Ensure accurate billing and payment processing.

Maintain records of occupancy, revenue, and other key metrics.

Prepare reports for management review.

Inventory and Supplies

Monitor front office inventory levels and order supplies as needed.

Ensure all front office equipment is in good working condition.

Conduct regular checks of the front office area for cleanliness and organization.

Communication and Coordination

Liaise with other departments (e.g., housekeeping, maintenance) to ensure guest needs are met.

Communicate effectively with management regarding any issues or concerns.

Coordinate special events and group bookings with the sales department.

Compliance and Safety

Ensure compliance with hotel policies, procedures, and safety regulations.

Conduct regular training on emergency procedures for front office staff.

Monitor security procedures at the front desk and guest areas.

End of Shift Duties

Review daily reports and summarize key information for the next shift.

Ensure all cash and credit transactions are balanced at the end of the day.

Prepare the front office for the next day’s operations.

By following this checklist, the Assistant Front Office Manager can ensure efficient operations and a high level of guest satisfaction.

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