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Home > Software Development > Chatting with prospects using Tawk Web Chat

Chatting with prospects using Tawk Web Chat

Pre-chat Checklist

Ensure you are logged into the Tawk Web Chat platform

Check your availability status and set it to "online"

Make sure you have a good internet connection

Familiarize yourself with the organization's chat guidelines and policies

Greeting

Use a friendly and professional greeting to welcome the prospect

Introduce yourself and mention the organization you represent

Ask how you can assist the prospect or if they have any specific questions

Information Gathering

Ask for the prospect's name and any relevant contact details

Inquire about the prospect's specific needs or requirements

Gather information about the prospect's current software setup or development challenges

Understanding the Prospect's Requirements

Actively listen to the prospect's responses and take notes if necessary

Ask follow-up questions to clarify any ambiguities or gather more details

Empathize with the prospect's pain points and demonstrate understanding

Providing Information

Share relevant information about the organization's software development services

Explain how the organization can address the prospect's requirements

Highlight any unique selling points or advantages the organization offers

Answering Questions

Respond promptly and accurately to any questions or concerns raised by the prospect

Provide detailed explanations or examples when necessary

If unsure about an answer, offer to follow up with the prospect via email or phone

Offering Solutions

Propose suitable software development solutions tailored to the prospect's needs

Explain the benefits and features of each solution

Provide examples or case studies of successful projects related to the prospect's requirements

Next Steps

Discuss the process for further engagement, such as scheduling a call or meeting

Provide information on how the prospect can reach out with additional questions or concerns

Thank the prospect for their time and express willingness to assist further

Post-Chat Checklist

Review the chat transcript for any important details or actions required

Follow up with any promises made during the chat, such as sending more information

Update relevant systems or databases with the prospect's information and chat details

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