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Guest Check In Checklist

Pre-Check-In Preparation

Confirm reservation details (dates, number of guests, special requests)

Prepare guest information package (maps, local attractions, contact numbers)

Ensure property is clean and well-maintained

Check that all appliances and amenities are in working order

Stock necessary supplies (toilet paper, towels, linens, etc.)

Set up keyless entry or prepare physical keys

Ensure property meets safety regulations (smoke detectors, fire extinguishers)

Guest Communication

Send pre-arrival email with check-in instructions and property rules

Provide contact information for emergencies or questions

Confirm estimated arrival time with the guest

Answer any queries or concerns the guest may have

Arrival and Check-In

Greet the guest warmly and professionally

Verify guest identity and collect necessary documents (ID, credit card)

Provide a tour of the property, explaining amenities and features

Demonstrate how to operate appliances and electronic devices

Explain any specific rules or regulations

Hand over keys or guide the guest through keyless entry setup

Collect any required security deposit or rental fees

Property Inspection and Inventory

Perform a thorough inspection of the property, noting any existing damages

Document the condition of furniture, appliances, and other items

Take photos or videos as evidence, if necessary

Review inventory checklist with the guest and ensure everything is in order

Address any concerns or discrepancies with the guest

Guest Departure

Provide check-out instructions and clarify any required procedures

Collect keys or disable keyless entry access

Inspect the property for damages or missing items

Return the security deposit (if applicable) or charge for any damages

Express gratitude for the guest's stay and ask for feedback

Offer assistance with transportation or luggage if needed

Post-Check-In Tasks

Update property availability on booking platforms

Review guest feedback and address any issues

Schedule cleaning or maintenance for the property if necessary

Prepare for the next guest's arrival

Remember, this checklist can be customized based on the specific needs and requirements of your property management organization.

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