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> pós vendas
pós vendas
Customer Satisfaction
Conduct customer satisfaction surveys
Review feedback and complaints from customers
Analyze customer ratings and reviews
Identify areas of improvement based on customer feedback
Product/Service Quality
Assess the quality of the product/service delivered
Check if the product/service meets the customer's expectations
Verify if any product/service defects have been reported
Ensure the product/service is functioning properly
Communication and Follow-Up
Follow up with the customer after the sale
Confirm if the customer received the product/service
Address any questions or concerns from the customer
Provide additional support or information if required
Warranty and Returns
Verify if the product/service is covered under warranty
Handle any warranty claims or returns
Ensure the customer is aware of the warranty terms and conditions
Process returns and refunds if necessary
Customer Loyalty and Retention
Evaluate customer loyalty and retention rates
Implement strategies to enhance customer loyalty
Offer incentives or rewards for repeat customers
Develop personalized offers for loyal customers
Training and Development
Provide training to the sales team on post-sales processes
Educate the team on handling customer complaints effectively
Conduct regular training sessions to improve communication skills
Keep the team updated on product/service updates and improvements
Documentation and Record-Keeping
Maintain accurate records of customer interactions
Document any issues or resolutions related to post-sales
Store customer details securely for future reference
Ensure compliance with data protection regulations
Monitor customer feedback to identify areas of improvement
Create reports on post-sales activities
Regularly review and update documentation
Implement systems for data entry and storage
Analyze customer data to create targeted campaigns
Monitor customer service performance
Develop procedures for archiving records
Investigate customer complaints and document findings
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Use in Manifestly