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Performance review managerial level after sales service

Review performance goals and objectives set for the employee

Gather feedback from customers, colleagues, and other stakeholders

Review sales reports and customer satisfaction surveys

Schedule a meeting with the employee for the performance review

Evaluate the employee's responsiveness to customer inquiries and complaints

Review the employee's ability to resolve issues in a timely and satisfactory manner

Assess the employee's knowledge of products and services offered

Evaluate the employee's communication skills with customers

Review the employee's sales numbers and goals achieved

Evaluate the employee's ability to upsell and cross-sell products and services

Assess the employee's effectiveness in closing sales

Review any obstacles or challenges faced by the employee in achieving sales targets

Identify areas for improvement in after sales service

Set specific goals and objectives for the employee to work on

Provide training and resources to help the employee improve in key areas

Establish a timeline for monitoring progress and providing feedback

Provide constructive feedback to the employee during the performance review meeting

Document the discussion and agreed-upon development plan

Schedule regular check-ins with the employee to monitor progress

Provide ongoing support and encouragement for the employee to succeed in after sales service

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