Billing and dispatch

Billing Checklist

  • Check customer name and contact information.
  • Ensure billing address matches the order.
  • Validate customer account status.
  • Confirm any special requirements or notes.
  • Review items ordered for accuracy.
  • Check pricing against the latest price list.
  • Verify quantities and any specific instructions.
  • Ensure tax calculations are correct.
  • Review eligibility for discounts or promotions.
  • Apply discounts to the invoice as applicable.
  • Calculate final pricing after discounts.
  • Document promotional codes used.
  • Sum item prices and applicable taxes.
  • Subtract any discounts applied.
  • Ensure calculations are accurate.
  • Review for any additional fees or charges.
  • Use the billing software to create an invoice.
  • Include all necessary customer and order details.
  • Ensure invoice number is unique.
  • Double-check for accuracy before finalizing.
  • Choose the preferred delivery method (email, mail).
  • Attach invoice document in the correct format.
  • Confirm receipt of the invoice with the customer.
  • Follow up if there is no response within a few days.
  • Specify payment due date clearly on the invoice.
  • Include accepted payment methods.
  • Outline any late payment penalties or fees.
  • Document terms in the customer’s account file.

Dispatch Checklist