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Billing and dispatch
Billing Checklist
Verify customer details
Check customer name and contact information.
Ensure billing address matches the order.
Validate customer account status.
Confirm any special requirements or notes.
Confirm order details and pricing
Review items ordered for accuracy.
Check pricing against the latest price list.
Verify quantities and any specific instructions.
Ensure tax calculations are correct.
Apply any discounts or promotions
Review eligibility for discounts or promotions.
Apply discounts to the invoice as applicable.
Calculate final pricing after discounts.
Document promotional codes used.
Calculate total amount due
Sum item prices and applicable taxes.
Subtract any discounts applied.
Ensure calculations are accurate.
Review for any additional fees or charges.
Generate invoice
Use the billing software to create an invoice.
Include all necessary customer and order details.
Ensure invoice number is unique.
Double-check for accuracy before finalizing.
Send invoice to customer
Choose the preferred delivery method (email, mail).
Attach invoice document in the correct format.
Confirm receipt of the invoice with the customer.
Follow up if there is no response within a few days.
Record payment terms and conditions
Specify payment due date clearly on the invoice.
Include accepted payment methods.
Outline any late payment penalties or fees.
Document terms in the customer’s account file.
Dispatch Checklist
Confirm order is ready for dispatch
Verify packaging materials are sufficient
Label packages clearly with shipping information
Choose appropriate shipping method
Schedule pick-up or drop-off with carrier
Update tracking information
Notify customer of shipment details
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