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Home > Software Development > Bug Tracking

Bug Tracking

1. Bug Reporting

Ensure all bugs are reported in a bug tracking system.

Include a clear and concise title for the bug.

Attach relevant screenshots or logs if applicable.

Specify the environment (OS, browser, version) where the bug was found.

Assign a priority and severity level to the bug.

Identify the person responsible for fixing the bug.

2. Bug Triage

Review reported bugs regularly (daily or weekly).

Categorize bugs based on severity and priority.

Assign bugs to relevant team members for resolution.

Determine if a bug is a duplicate of an existing issue.

Update the status of each bug (e.g., New, In Progress, Resolved).

Here are some additional steps that could be included in the Bug Triage section of your checklist

Gather additional information or clarification from the reporter if needed

Assess the impact of the bug on users and the overall system

Estimate the effort required to resolve each bug

Prioritize bugs based on business impact and customer feedback

Review any related bugs or issues that may affect resolution

Communicate triage decisions and priorities to the development team

Set deadlines for bug resolution based on priority levels

Monitor the progress of assigned bugs and follow up as necessary

Reassess and update the priority of bugs as new information becomes available

Document any triage discussions or decisions made for future reference

3. Bug Resolution

Ensure developers reproduce the bug before attempting a fix.

Implement a fix and test to confirm the bug is resolved.

Update the bug status to "Resolved" once fixed.

Include comments in the bug report detailing the fix applied.

Attach relevant code changes or commits to the bug report.

4. Bug Verification

Assign the bug to the QA team for verification.

Test the fix in the relevant environment.

Confirm that the bug no longer exists and that no new issues were introduced.

Update the bug status to "Verified" or "Closed" if resolved.

5. Documentation and Reporting

Document all findings and resolutions in the bug tracking system.

Generate reports on bug trends, resolution times, and outstanding bugs.

Review reports with the development team to identify areas for improvement.

Update team members on bug resolution metrics and lessons learned.

6. Continuous Improvement

Conduct regular retrospectives on the bug tracking process.

Gather feedback from developers and QA on the bug tracking system.

Identify areas for process improvement or tool upgrades.

Implement changes based on feedback to enhance bug tracking efficiency.

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