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Turnover checklist

Store Operations

Clean and organize all areas of the store, including sales floor, stockroom, and restrooms

Check and restock all merchandise displays and shelves

Verify that all pricing and signage is accurate and up to date

Inspect and ensure all equipment and technology are functioning properly (cash registers, scanners, computers, etc.)

Review and replenish cash registers with sufficient change and ensure they are secure

Confirm that all customer service areas are fully stocked (bags, gift wrap, shopping carts, etc.)

Test security systems (alarms, cameras, etc.) to ensure they are operational

Check and restock all necessary store supplies (receipt paper, shopping bags, cleaning products, etc.)

Conduct a final walkthrough to ensure the store is visually appealing and inviting for customers

Staffing and Human Resources

Update and organize employee files, including contact information, emergency contacts, and availability

Review and adjust employee schedules as necessary for the upcoming period

Communicate any important information or updates to the staff, such as new policies or procedures

Conduct exit interviews with departing employees to gather feedback and ensure a smooth transition

Review and address any outstanding time off requests or scheduling conflicts

Ensure all employees have completed any required training or certifications

Conduct performance evaluations for employees, providing feedback and setting goals for the next period

Review and update the store's staffing plan to ensure appropriate coverage during the turnover period

Inventory and Stock Management

Perform a thorough inventory count to identify any discrepancies or shortages

Reorder merchandise as needed to maintain appropriate stock levels

Conduct a visual inspection of all received inventory to ensure quality and accuracy

Review and update product assortments and planograms based on sales data and customer preferences

Identify and address any slow-moving or outdated inventory items

Coordinate with suppliers or vendors to return or exchange any damaged or defective merchandise

Conduct a physical review of all stockroom areas to ensure organization and cleanliness

Update inventory management systems and adjust stock levels accordingly

Marketing and Promotions

Review and update the store's marketing calendar for the upcoming period

Coordinate with the marketing team to create and distribute promotional materials

Ensure all in-store signage and displays reflect the current promotions and campaigns

Schedule and coordinate any upcoming events or sales activities

Update the store's social media platforms and website with relevant promotions and information

Review and adjust the store's advertising budget and strategy as needed

Monitor and evaluate the success of previous marketing campaigns and make adjustments for future initiatives

Financial Review

Review and reconcile all cash registers, ensuring accuracy and completeness of sales transactions

Compare sales data to previous periods and analyze any significant variances

Review and approve any necessary expense reports or financial requests

Prepare and submit required financial reports to the corporate office or senior management

Conduct a final review of the store's budget for the upcoming period, making any necessary adjustments

Evaluate the store's financial performance and identify areas for improvement or cost-saving measures

Coordinate with accounting or finance departments to address any outstanding issues or concerns

Note: The checklist provided above is a general guideline and may vary based on the specific needs and operations of a retail organization.

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