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cake shop services

1. Pre-Opening Preparations

Conduct a thorough cleaning of the shop

Check inventory levels of ingredients and supplies

Ensure all equipment is in working order

Review health and safety regulations compliance

Prepare the display case with fresh products

2. Customer Service Protocols

Greet customers promptly upon entry

Offer assistance with cake selection

Provide information on cakes, flavors, and ingredients

Take custom cake orders and confirm details

Process payments accurately and efficiently

3. Cake Production Process

Follow standardized recipes for consistency

Measure ingredients accurately

Bake cakes according to specified times and temperatures

Cool cakes properly before decorating

Decorate cakes according to customer specifications

4. Quality Control

Inspect cakes for taste, texture, and appearance

Ensure all cakes meet health and safety standards

Conduct taste tests for new recipes

Monitor stock for freshness and expiration dates

5. Marketing and Promotions

Create seasonal cake promotions and specials

Utilize social media platforms for advertising

Host tasting events to attract customers

Collaborate with local businesses for cross-promotions

Encourage customer feedback and reviews

6. Post-Closing Procedures

Clean and sanitize work areas and equipment

Restock inventory as needed for the next day

Review daily sales and customer feedback

Plan for any special orders or events upcoming

Secure the premises before leaving

7. Staff Training and Development

Conduct regular training sessions on baking and decorating

Review customer service expectations with staff

Encourage creativity and innovation in cake design

Provide feedback and support for staff performance

Schedule team meetings to discuss improvements and ideas

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