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Cards AO - BAU activities checklist

1. Daily Operations

Monitor system performance and uptime.

Review incident reports from the previous day.

Check backup completion status.

Ensure all critical services are operational.

Conduct a daily stand-up meeting with the team.

2. Incident Management

Log and categorize new incidents.

Prioritize incidents based on impact and urgency.

Assign incidents to appropriate team members.

Monitor the progress of ongoing incidents.

Review and update incident resolution documentation.

3. Change Management

Review scheduled changes for the day.

Ensure all change requests have been approved.

Communicate changes to relevant stakeholders.

Conduct post-implementation reviews for recent changes.

Update configuration management database (CMDB) with new changes.

4. Security Monitoring

Review security alerts and events from monitoring tools.

Ensure antivirus and endpoint protection are updated.

Check access logs for any unauthorized access attempts.

Conduct vulnerability scans on critical systems.

Review and update security policies as necessary.

5. Maintenance Activities

Schedule regular maintenance windows for systems.

Perform system updates and patches as required.

Conduct hardware checks and replace faulty components.

Review and optimize system performance.

Document maintenance activities in the maintenance log.

6. Reporting and Documentation

Generate daily, weekly, and monthly performance reports.

Update knowledge base articles and documentation.

Review and refine operational procedures.

Disseminate reports to relevant stakeholders.

Archive old documentation as per retention policies.

7. Team Collaboration

Facilitate regular team meetings to discuss ongoing projects.

Encourage knowledge sharing and training sessions.

Foster a culture of feedback and continuous improvement.

Recognize and celebrate team achievements.

Ensure clear communication channels are maintained.

8. Continuous Improvement

Analyze incident and change management metrics.

Identify areas for process improvement.

Propose and implement best practices.

Solicit feedback from team members and stakeholders.

Review and adjust the checklist based on lessons learned.

This checklist can help ensure that all critical BAU activities are accounted for and executed efficiently within IT organizations.

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