ANSWERING CUSTOMER SUPPORT EMAIL TICKETS
Preparing to Respond
- Open the customer support email ticket.
- Read the subject line to understand the main topic.
- Note down the sender's name and email address.
- Search for any previous emails from the sender in the support ticket system.
- Read through the previous emails to understand the context of the current issue.
- Take note of any relevant information or solutions provided in the past.
- Read the body of the customer's email ticket carefully.
- Identify the main issue or question the customer is facing.
- Understand any background information or specific details provided by the customer.
- Check if you have access to the relevant knowledge base or documentation.
- Confirm if you can access any necessary systems or tools to assist the customer.
- Make sure you have the required information to provide accurate and helpful support.
Use in Manifestly