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> Atendimento WhatsApp Business
Atendimento WhatsApp Business
Preparing for Atendimento WhatsApp Business
Ensure you have a verified WhatsApp Business account
Verify your account by following the instructions provided by WhatsApp Business.
Provide all necessary information and documents to complete the verification process.
Install the WhatsApp Business app on your device
Go to your device's app store.
Search for 'WhatsApp Business'.
Download and install the app.
Set up your business profile with relevant information and branding
Open the WhatsApp Business app.
Tap on 'Settings'.
Select 'Business settings'.
Tap on 'Profile'.
Enter your business name, description, contact information, and upload your logo or profile picture.
Determine your availability and define your working hours
Consider your business's operating hours and availability to respond to customers.
Decide the days and times when you will be available for customer support.
Enable and customize quick replies and automated messages
Go to 'Settings' in the WhatsApp Business app.
Select 'Business settings'.
Tap on 'Quick replies' or 'Automated messages'.
Enable the feature.
Create and customize your quick replies or automated messages.
Managing Contacts and Chats
Import existing contacts or integrate with your CRM system
Categorize contacts based on their preferences or needs
Review and organize existing chats
Respond promptly to incoming messages
Utilize labels or tags to prioritize and track conversations
Providing Efficient Customer Support
Familiarize yourself with frequently asked questions and common issues
Create a knowledge base or FAQ document for quick reference
Use templates for common responses to save time
Personalize messages and show empathy towards customers
Provide clear and concise information to address customer queries
Resolving Issues and Escalations
Troubleshoot customer problems with the help of relevant resources
Collaborate with team members to resolve complex issues
Escalate critical or unresolved issues to the appropriate department
Follow up with customers to ensure their issues have been resolved
Document and analyze customer feedback for continuous improvement
Monitoring Performance and Analytics
Track response time and customer satisfaction levels
Analyze chat metrics to identify areas for improvement
Monitor customer feedback and reviews
Optimize your response strategy based on analytics
Regularly review and update your checklist based on feedback and learnings
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