COFFEE SHOP
Setup and Preparation
- Inspect each piece of equipment for cleanliness.
- Run cleaning cycles for machines as per manufacturer instructions.
- Check for any malfunctions or needed repairs.
- Test equipment functionality before opening.
- Verify inventory levels for all supplies.
- Order any missing items to meet demand.
- Organize supplies in designated storage areas.
- Label items for easy identification and access.
- Plan layout considering entrance, counter, and seating areas.
- Ensure pathways are clear for customer movement.
- Arrange seating to promote conversation and privacy.
- Incorporate a designated waiting area if needed.
- Wipe down all tables and chairs with appropriate cleaners.
- Arrange tables for comfortable spacing between guests.
- Check for any damages to furniture.
- Add table settings or decorations as necessary.
- Adjust lighting to create a warm and inviting feel.
- Test all light fixtures to ensure functionality.
- Play background music at a comfortable volume.
- Consider using candles or plants for added ambiance.
Menu and Pricing
- Research seasonal ingredients and trends.
- Incorporate local produce into menu items.
- Remove items that are out of season or low-selling.
- Update descriptions and visuals for new offerings.
- Test recipes and gather feedback from staff.
- Analyze competitor pricing and offerings.
- Consider ingredient costs and preparation time.
- Ensure pricing aligns with target market.
- Offer bundle deals or discounts to attract customers.
- Review pricing regularly to adjust for market changes.
- Design an eye-catching menu board or sign.
- Use legible fonts and colors for easy reading.
- Place the menu at eye level for visibility.
- Consider including QR codes for digital access.
- Update signage promptly with any menu changes.
- Conduct regular training sessions on menu items.
- Provide detailed descriptions and tasting notes.
- Encourage staff to sample menu items frequently.
- Role-play customer interactions and recommendations.
- Create a reference guide for staff to use.
Staff Training
- Outline the coffee brewing process.
- Demonstrate customer interaction techniques.
- Role-play various scenarios to practice service.
- Ensure staff understand menu offerings.
- Encourage questions and feedback during sessions.
- Review health regulations relevant to food service.
- Discuss hygiene practices, including handwashing.
- Explain food storage and handling procedures.
- Conduct a walkthrough of safety equipment locations.
- Emphasize the importance of reporting hazards.
- Provide step-by-step training on the POS system.
- Simulate cash handling and transaction processes.
- Review procedures for handling different payment types.
- Train on issuing refunds and managing discrepancies.
- Encourage staff to practice using the system.
- Discuss the importance of listening to customers.
- Role-play handling various types of complaints.
- Teach staff how to escalate issues when necessary.
- Provide guidelines for documenting feedback.
- Encourage a positive attitude towards all feedback.
- Create scenarios that staff might encounter.
- Pair staff members to practice roles.
- Provide constructive feedback after each role-play.
- Encourage creativity in responding to customers.
- Reinforce the importance of empathy in service.
- Provide detailed descriptions of each menu item.
- Highlight unique selling points of specialty drinks.
- Encourage staff to taste items for better knowledge.
- Discuss pairing options for food and drinks.
- Practice recommending items based on customer preferences.
- Explain the origin of different coffee beans.
- Discuss flavor profiles and brewing techniques.
- Provide hands-on experience with brewing methods.
- Encourage staff to share knowledge with customers.
- Highlight the importance of quality sourcing.
- Establish cleaning schedules for equipment and surfaces.
- Demonstrate proper organization of supplies.
- Discuss the importance of a tidy workspace.
- Encourage staff to take ownership of their area.
- Implement routine checks for cleanliness.
- Pair new hires with seasoned staff members.
- Encourage shadowing and hands-on practice.
- Set clear expectations for both parties.
- Facilitate regular check-ins to address questions.
- Foster a supportive learning environment.
- Discuss the benefits of upselling for the business.
- Role-play upselling scenarios with staff.
- Review current promotions and special offers.
- Encourage enthusiasm when suggesting items.
- Track and celebrate successful upselling efforts.
- Establish a training calendar for ongoing education.
- Review new menu items and changes regularly.
- Encourage staff to share insights from customers.
- Assess knowledge retention through quizzes.
- Incorporate feedback from staff in future sessions.
- Discuss strategies for effective communication.
- Conduct team-building exercises to strengthen bonds.
- Role-play high-pressure scenarios to practice teamwork.
- Establish clear roles and responsibilities during rushes.
- Encourage open dialogue about challenges faced.
- Review emergency exits and evacuation plans.
- Discuss procedures for common emergencies.
- Provide basic first aid training and CPR.
- Ensure staff know who to contact in emergencies.
- Conduct drills to practice emergency response.
- Schedule regular coffee tasting events.
- Provide a variety of coffee samples for tasting.
- Discuss flavor notes and brewing methods during sessions.
- Encourage staff to express their preferences.
- Use tastings as a team-building activity.
Health and Safety
- Review local health codes and regulations.
- Train staff on food safety protocols.
- Document food safety training and compliance checks.
- Implement a schedule for regular inspections.
- Establish a cleaning schedule for all areas.
- Use appropriate cleaning supplies for surfaces.
- Train staff on proper cleaning techniques.
- Conduct daily inspections to ensure compliance.
- Utilize temperature monitoring devices in storage areas.
- Label items with storage dates.
- Regularly rotate stock using FIFO (First In, First Out) method.
- Train staff on proper storage practices.
- Create an audit checklist based on regulations.
- Schedule audits at regular intervals.
- Engage staff in the audit process for feedback.
- Document findings and create action plans for improvements.
Customer Experience
Marketing and Promotion
Inventory Management
Post-Operation Review
- Schedule a brief meeting with staff for insights.
- Create a simple feedback form for customers.
- Encourage open discussion about experiences.
- Compile feedback for review and analysis.
- Collect daily sales reports from the POS system.
- Identify top-selling and underperforming items.
- Compare sales trends over different time periods.
- Prepare a summary report for management.
- Review feedback from staff and customers.
- Evaluate slow-selling menu items and consider alternatives.
- Assess staff performance and customer service quality.
- Document specific areas needing enhancement.
- Discuss findings with management and staff.
- Set actionable goals based on feedback and analysis.
- Revise menu and service strategies as needed.
- Schedule training sessions for staff on new procedures.
Use in Manifestly