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> Concierge to do list
Concierge to do list
Guest Arrival Preparations
Confirm guest arrival time and any special requests
Prepare welcome amenities in the room
Ensure room is clean and ready for arrival
Verify transportation arrangements if applicable
Daily Operations
Check and respond to guest inquiries and requests
Monitor and update the status of ongoing reservations
Coordinate with housekeeping and maintenance for any issues
Review and manage concierge desk inventory
Local Recommendations
Compile a list of popular local attractions and events
Update restaurant recommendations based on guest preferences
Create itineraries for guests with specific interests
Gather feedback on local experiences from previous guests
Guest Departure Preparations
Confirm check-out time and any pending charges
Arrange transportation to the airport or next destination
Offer assistance with luggage and any last-minute requests
Collect feedback on the guest's stay for future improvements
Emergency Procedures
Review emergency contact numbers and procedures
Ensure first aid kit is stocked and accessible
Familiarize with emergency exits and protocols
Conduct regular drills and training for the concierge team
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