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> customer experience prototype checklist
customer experience prototype checklist
Research and Analysis
Define target audience and user personas
Conduct market research and competitor analysis
Gather user feedback from existing products or services
Identify key pain points and needs of customers
Concept Development
Brainstorm potential solutions and features
Create user journey maps to visualize customer experience
Develop initial wireframes or sketches of the prototype
Define key metrics for measuring success
Prototyping
Choose prototyping tools and platforms
Build low-fidelity prototypes for initial testing
Incorporate feedback from stakeholders and team members
Create high-fidelity prototypes for user testing
User Testing
Recruit participants that match target audience
Prepare testing scenarios and tasks for users
Conduct usability testing sessions and gather data
Analyze feedback and identify areas for improvement
Iteration and Refinement
Prioritize feedback and suggestions for changes
Make necessary adjustments to the prototype
Re-test with users to validate changes
Finalize the prototype for presentation or implementation
Documentation and Handoff
Document design decisions and user feedback
Prepare a presentation for stakeholders
Create guidelines for developers and other teams
Ensure all assets are organized and accessible for future use
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