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customer review checklist about new restaurant

1. Arrival Experience

Assess the ease of finding the restaurant location.

Observe the greeting process upon entry.

Evaluate the wait time for being seated.

Check for the availability of a host/hostess.

2. Atmosphere and Comfort

Evaluate the temperature control within the restaurant.

Check for noise levels and overall sound environment.

Observe the arrangement and spacing of tables for privacy.

Assess decor elements that contribute to the ambiance.

3. Drink Selection

Review the variety of beverages offered (alcoholic and non-alcoholic).

Evaluate the quality of drinks served (taste, presentation).

Check for drink specials or unique offerings.

Assess the speed of drink service.

4. Menu Clarity and Accessibility

Evaluate how easy it is to read and understand the menu.

Check for the presence of descriptions for each dish.

Assess whether the menu is available in multiple languages if needed.

Observe if there are any specials or recommendations highlighted.

5. Staff Interaction

Assess the warmth and politeness of the staff.

Evaluate how well staff handles special requests or dietary restrictions.

Observe teamwork and communication among the staff.

Check for follow-up interactions during the meal.

6. Food Presentation and Taste

Evaluate the artistic presentation of each dish.

Assess the balance of flavors and textures in the food.

Check for consistency in the quality of dishes served.

Observe the freshness of ingredients used.

7. Value for Experience

Evaluate if the overall dining experience matches the price point.

Assess whether portions are satisfying for the cost.

Check for any additional fees (service charge, etc.) that may apply.

Reflect on the uniqueness of the dining experience compared to competitors.

8. Post-Dining Experience

Assess the ease of payment and check-out process.

Evaluate the staff’s willingness to address any concerns.

Check for the availability of loyalty programs or future promotions.

Reflect on the likelihood of leaving a tip based on the overall experience.

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