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> customer service
customer service
Pre-Interaction Preparation
Review customer history and previous interactions.
Familiarize yourself with current promotions and product information.
Ensure all necessary tools and resources are accessible.
Set a positive mindset for the interaction.
Greeting the Customer
Greet the customer warmly and professionally.
Introduce yourself and your role.
Ask how you can assist them today.
Active Listening
Listen carefully to the customer's concerns or inquiries.
Avoid interrupting; allow the customer to express themselves fully.
Paraphrase or summarize to confirm understanding.
Providing Solutions
Offer clear and concise solutions to the customer's issue.
Explain processes or steps in a way that is easy to understand.
Provide additional options if applicable.
Confirming Satisfaction
Ask the customer if they are satisfied with the proposed solution.
Ensure all their questions have been answered.
Thank the customer for their patience and feedback.
Closing the Interaction
Summarize the key points of the conversation.
Wish the customer a great day or offer further assistance in the future.
Document the interaction in the system for future reference.
Post-Interaction Follow-Up
Send a follow-up email or message if needed.
Review feedback and learnings from the interaction.
Discuss any unresolved issues with a team member or supervisor.
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