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IT documentation creation checklist

General Documentation

Identify the purpose and scope of the documentation

Define the intended audience for the documentation

Determine the format and structure of the documentation (e.g., user manuals, technical guides)

Establish a naming convention for documents to ensure consistency

System Documentation

Document hardware components including servers, network devices, and storage systems

Document software applications and their versions

Capture network configuration details, including IP addresses, DNS settings, and firewall rules

Document system architecture and diagrams

Document system dependencies and integration points

Security Documentation

Document security measures, policies, and procedures

Capture user access controls and permissions

Document network security protocols and encryption methods

Document disaster recovery and business continuity plans

Document security audits and assessments

Change Management Documentation

Document change management processes and procedures

Capture change request forms and workflows

Document change approval hierarchies and roles

Document change implementation steps and rollback procedures

Capture change logs and version control mechanisms

Support and Troubleshooting Documentation

Document common support issues and their resolutions

Capture troubleshooting guides for hardware and software problems

Document known limitations and workarounds

Document contact information for support personnel or helpdesk

Capture FAQ or knowledge base articles for quick reference

Training and User Documentation

Document user manuals and guides for software applications

Capture training materials and tutorials

Document system configuration steps for end-users

Create onboarding documentation for new employees

Document best practices and tips for efficient system usage

Maintenance and Upgrades Documentation

Document regular maintenance tasks and schedules

Capture upgrade procedures for hardware and software components

Document backup and restore procedures

Document hardware and software inventory lists

Create a change history log for maintenance and upgrades

Vendor and Third-Party Documentation

Document contracts and agreements with vendors or service providers

Capture vendor contact information and support channels

Document service-level agreements (SLAs) and performance metrics

Capture documentation provided by vendors or third parties

Document license and subscription details for software and services

Project Documentation

Document project plans and timelines

Capture project requirements and objectives

Document project deliverables and milestones

Capture meeting minutes and project communication logs

Document lessons learned and post-implementation reviews

Disaster Recovery and Business Continuity Documentation

Document disaster recovery plans and procedures

Capture backup and restore processes and schedules

Document system recovery time objectives (RTO) and recovery point objectives (RPO)

Document alternative infrastructure and recovery sites

Capture testing and maintenance plans for disaster recovery measures

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