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ISO 9001

Management Commitment and Leadership

Top management demonstrates leadership and commitment to quality management system (QMS) implementation and continual improvement.

Management establishes and communicates quality policy and objectives.

Management ensures availability of resources for QMS implementation and maintenance.

Management promotes a customer-focused approach and satisfaction.

Management reviews the QMS to ensure its continuing suitability, adequacy, and effectiveness

Management ensures that personnel are aware of the importance of meeting customer requirements

Management evaluates performance of personnel whose activities have an effect on quality

Management communicates expectations of quality and performance throughout the organization

Management provides training and coaching to ensure personnel understand and can fulfill their responsibilities

Management provides feedback on performance and recognizes achievements

Management reviews objectives and progress of QMS implementation

Management takes corrective action as necessary to address any nonconformity identified

Management reviews customer feedback and acts accordingly

Planning

QMS objectives are established, aligned with quality policy, and measurable.

Risks and opportunities are identified and addressed.

Responsibilities and authorities are defined.

Processes, resources, and controls required for QMS implementation are determined.

Plans are developed to achieve quality objectives.

Support

Resources needed for QMS implementation and maintenance are provided.

Competence, awareness, and training needs are identified and addressed.

Communication channels are established and maintained.

Documented information is controlled, updated, and available as needed.

Support for planning and control of outsourced processes is ensured.

Operation

Processes necessary for QMS operation are identified and implemented.

Risks and opportunities are managed.

Product or service requirements are determined and met.

Design and development activities are controlled.

Processes for control of externally provided products and services are established.

Production and service provision processes are controlled.

Release and control of nonconforming outputs are managed.

Monitoring and measurement of processes and products are conducted.

Customer feedback and complaints are addressed and resolved.

Performance Evaluation

Monitoring, measurement, analysis, and evaluation of QMS processes and products are conducted.

Internal audits are performed to ensure compliance and identify areas for improvement.

Management review of QMS performance is carried out.

Corrective and preventive actions are taken to address nonconformities and improve QMS effectiveness.

Improvement

Nonconformities and corrective actions are identified, documented, and resolved.

Continual improvement opportunities are identified and implemented.

Data analysis and performance indicators are used for improvement.

Change management processes are established and followed.

Please note that this checklist is a general guide and may need to be customized to fit the specific requirements and context of the consulting organization's ISO 9001 implementation.

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