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Home > Hotel & Hospitality > Reservas

Reservas

Pre-Booking

Confirm availability of rooms for the desired dates.

Determine the type of room requested (single, double, suite, etc.).

Check if any special requests or preferences have been made (smoking/non-smoking, specific floor, etc.).

Verify the guest's contact information (name, phone number, email address).

Provide information about the hotel's policies, services, and amenities.

Quote the room rate and any additional charges.

Obtain confirmation from the guest regarding the booking.

Booking Confirmation

Generate a reservation number and record it in the system.

Send a booking confirmation email to the guest, including all relevant details.

Update the availability status of the booked room in the system.

Notify other departments (housekeeping, front desk, etc.) about the upcoming reservation.

Arrange any additional services requested (transportation, spa treatments, etc.).

Follow up with the guest to address any questions or concerns.

Pre-Arrival

Reconfirm the reservation a few days before the guest's arrival.

Prepare the room according to the guest's preferences and any special requests.

Ensure that all amenities and services requested are available and ready.

Coordinate with other departments to ensure a smooth check-in process.

Prepare necessary paperwork and registration forms.

Check-in

Greet the guest upon arrival and provide a warm welcome.

Verify the guest's identity and reservation details.

Collect any necessary payment or deposit.

Provide information about hotel facilities, services, and breakfast timings.

Escort the guest to their room and explain room features and amenities.

Offer assistance with luggage and provide contact information for any further inquiries.

Obtain any required signatures on registration forms.

During Stay

Monitor the guest's satisfaction and address any concerns promptly.

Coordinate with other departments to fulfill any additional guest requests.

Maintain regular communication to ensure a pleasant stay experience.

Offer personalized recommendations for local attractions, dining, or entertainment.

Ensure the guest is aware of the check-out procedure and timing.

Check-out

Prepare the final invoice and present it to the guest.

Collect any outstanding payments and handle the check-out process efficiently.

Inquire about the guest's experience and request feedback.

Arrange transportation or luggage assistance if needed.

Bid farewell to the guest and express gratitude for their stay.

Update the room status promptly in the system.

Post-Stay

Send a post-stay email or survey to gather feedback.

Address any concerns or issues raised by the guest.

Update the guest's profile in the system for future reference.

Analyze the feedback received and take necessary actions for improvement.

Express appreciation to the guest for choosing the hotel and encourage future bookings.

Maintain a record of the reservation for future reference.

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