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computer repair check list

Initial Assessment

Verify customer information and contact details

Record details of computer issue reported

Check for any previous repair history

Physical Inspection

Check for physical damage or signs of wear

Verify all cables and connections are secure

Check for any unusual noises or odors

Diagnostic Testing

Run hardware diagnostic tests

Check for software errors or malfunctions

Test internet connectivity and speed

Repair Process

Replace faulty hardware components if necessary

Perform software updates and repairs

Remove any malware or viruses

Final Testing

Test all functions and features of the computer

Ensure all repairs have been completed successfully

Obtain customer approval for repairs

Documentation and Follow-Up

Provide detailed repair report to customer

Include description of issue
List of repairs made
Recommendations for future maintenance

Document all repairs and actions taken

Note all parts replaced
Record any diagnostic tests performed
Document any changes made to settings or configurations

Follow up with customer to ensure satisfaction and address any further concerns.

Call or email customer within a week of repair
Ask if the issue has been resolved
Address any new issues or concerns

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