Daily Operations checklist for service staff
Preparation Before Shift
- Access the scheduling system or physical schedule.
- Identify your assigned sections and specific responsibilities.
- Note any changes or updates to your normal duties.
- Clarify any questions with your supervisor if needed.
- Review the day's events calendar for special occasions.
- Identify any VIP guests and note their preferences.
- Prepare for any additional service requirements related to events.
- Communicate any special instructions to the team.
- Inspect stock levels of food, beverages, and supplies.
- Gather and check the functionality of all required equipment.
- Ensure cleaning supplies and utensils are readily available.
- Report any shortages or issues to management.
- Arrive on time and be prepared to engage.
- Listen for important updates, changes, and motivations.
- Take notes on any announcements or responsibilities.
- Ask questions if anything is unclear.
- Conduct a visual inspection of the service areas.
- Clean and arrange tables, chairs, and settings as needed.
- Ensure all areas are free of clutter and debris.
- Report any cleanliness issues to housekeeping.
- Log into the POS system and check its operational status.
- Run a test transaction to ensure functionality.
- Report any technical issues to the IT department.
- Ensure software is updated if necessary.
- Check inventory levels for condiments and supplies.
- Restock tables and service areas as needed.
- Ensure napkin dispensers are filled and accessible.
- Organize supplies for easy access during service.
- Read through any updated menus or special announcements.
- Memorize key details about specials for guest inquiries.
- Communicate changes to the team for consistency.
- Prepare to suggest specials to guests confidently.
- Gather all promotional items and signage for the day.
- Set up displays in strategic locations for visibility.
- Ensure accuracy of information on promotional materials.
- Confirm signage is clean and presentable.
- Inspect your uniform for cleanliness and proper fit.
- Follow grooming guidelines regarding hair, nails, and accessories.
- Make any necessary adjustments or changes before shift.
- Present a polished and professional appearance.
- Look for any visible maintenance problems in your area.
- Make note of any equipment that isn't functioning properly.
- Report issues to maintenance staff or a supervisor.
- Follow up to ensure issues are addressed promptly.
- Review notes or databases for returning guests.
- Note any allergies or special requests specific to guests.
- Prepare to address these preferences during service.
- Communicate with team members about guest needs.
- Clear your station of unnecessary items.
- Arrange tools and equipment in a logical order.
- Keep personal belongings stored away from guest areas.
- Ensure quick access to everything needed during service.
- Charge and test all electronic devices before service.
- Ensure software is functioning correctly on devices.
- Position technology where it can be easily accessed.
- Have backup plans for any potential tech failures.
- Familiarize yourself with emergency exit routes.
- Locate the nearest first aid kit and check supplies.
- Review procedures for various emergency scenarios.
- Ensure all staff are aware of safety protocols.
Guest Interaction
- Smile and make eye contact.
- Use a friendly tone when speaking.
- Address guests by name if possible.
- Offer assistance with luggage or directions.
- Make them feel welcome and appreciated.
- Check the reservation list for accuracy.
- Ask for the guest's name and confirmation number.
- Guide guests to their reserved table.
- Confirm any special requests or preferences.
- Ensure seating is comfortable and appropriate.
- Present menus with a smile.
- Highlight the daily specials clearly.
- Answer any questions about the menu items.
- Provide recommendations based on guest preferences.
- Ensure menus are clean and in good condition.
- Monitor guests' tables for empty drinks or plates.
- Check in with guests regularly without being intrusive.
- Respond promptly to requests or concerns.
- Offer assistance proactively, anticipating needs.
- Ensure a positive dining experience throughout.
Use in Manifestly