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employee expectations

Onboarding Expectations

Complete all required training and orientation programs

Understand and adhere to company policies and procedures

Familiarize yourself with safety protocols and emergency procedures

Obtain necessary certifications and licenses for your role

Job Performance Expectations

Arrive on time for scheduled shifts and meetings

Follow assigned routes and schedules efficiently

Maintain a professional appearance and demeanor

Communicate effectively with coworkers and supervisors

Meet performance goals and targets as outlined by management

Safety Expectations

Follow all traffic laws and regulations while operating company vehicles

Conduct pre-trip inspections and report any maintenance issues promptly

Use personal protective equipment as required

Report any accidents or incidents immediately to a supervisor

Participate in regular safety training and awareness programs

Customer Service Expectations

Provide excellent service to passengers and clients

Address customer complaints or concerns in a timely and professional manner

Maintain a clean and comfortable environment for passengers

Communicate effectively with passengers regarding route changes or delays

Uphold the company's reputation for outstanding customer service

Teamwork Expectations

Collaborate with coworkers to ensure smooth operations

Support and assist fellow employees as needed

Communicate openly and respectfully with team members

Participate in team meetings and brainstorming sessions

Contribute positively to the overall work environment and company culture

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