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DIN ISO 9001

1. **Leadership and Commitment

Ensure top management is actively involved in the quality management system (QMS).

Communicate the importance of effective quality management and conforming to the QMS.

Establish a quality policy aligned with the organization’s strategic direction.

Assign roles, responsibilities, and authorities for the QMS.

2. **Planning

Identify risks and opportunities that could affect the QMS.

Set quality objectives at relevant functions and levels.

Ensure that quality objectives are measurable and consistent with the quality policy.

Plan actions to address risks and opportunities.

3. **Support

Provide necessary resources for the establishment, implementation, maintenance, and continual improvement of the QMS.

Ensure personnel are competent and aware of their roles in the QMS.

Establish a process for training and development.

Maintain documented information required by the QMS.

4. **Operation

Plan and control the processes needed for the provision of property management services.

Determine requirements for services and ensure they are met.

Implement a process for managing tenant relationships and feedback.

Monitor and measure the performance of the processes.

5. **Performance Evaluation

Monitor, measure, analyze, and evaluate the effectiveness of the QMS.

Conduct internal audits to assess the conformity of the QMS.

Perform management reviews to ensure the QMS is still adequate and effective.

Identify opportunities for improvement based on performance evaluation.

6. **Improvement

Establish a process for managing nonconformities and taking corrective actions.

Implement continual improvement initiatives based on audit results, customer feedback, and performance analysis.

Encourage a culture of quality and improvement within the organization.

Document and share lessons learned from improvement initiatives.

This checklist provides a structured approach for Property Management organizations to align with the requirements of DIN ISO 9001.

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