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director of housekeeping

General Responsibilities

Review daily occupancy reports and staffing needs.

Conduct daily briefings with housekeeping staff.

Ensure compliance with health and safety regulations.

Manage housekeeping budget and control costs.

Staff Management

Schedule staff shifts and manage time-off requests.

Conduct performance evaluations and provide feedback.

Organize training sessions for new and existing staff.

Address employee concerns and maintain team morale.

Inventory Control

Monitor and manage inventory of cleaning supplies and linens.

Place orders for supplies as needed and maintain vendor relationships.

Conduct regular audits of supply usage and stock levels.

Implement a system for tracking and managing lost and found items.

Cleaning Standards

Develop and update cleaning protocols and checklists.

Conduct regular inspections of guest rooms and public areas.

Ensure adherence to brand standards and quality assurance guidelines.

Provide corrective feedback to staff when standards are not met.

Guest Interaction

Address guest complaints and concerns related to housekeeping.

Train staff on proper guest interaction and service recovery techniques.

Ensure that special requests from guests are fulfilled promptly.

Conduct guest satisfaction surveys to gather feedback on housekeeping services.

Health and Safety Compliance

Ensure all cleaning agents and equipment are used safely and correctly.

Conduct regular safety training sessions for housekeeping staff.

Maintain records of safety inspections and incidents.

Stay updated on local health regulations and implement necessary changes.

Seasonal Preparation

Prepare for peak seasons by adjusting staffing and cleaning schedules.

Implement strategies for deep cleaning during off-peak times.

Coordinate with maintenance for any seasonal repairs or upgrades.

Review and update emergency procedures for increased guest volumes.

Reporting and Communication

Compile regular reports on housekeeping operations and performance metrics.

Communicate effectively with other departments (e.g., front desk, maintenance).

Attend management meetings to discuss operational challenges and successes.

Provide updates to upper management on staffing and inventory status.

Continuous Improvement

Gather feedback from staff and guests to identify areas for improvement.

Stay informed about industry trends and best practices in housekeeping.

Implement new technologies or processes to enhance efficiency.

Foster a culture of continuous learning and improvement within the team.

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