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> duty manager daily checklist
duty manager daily checklist
1. Opening Procedures
Verify that the premises are secure and all entry points are locked.
Check that all lights are functioning and exterior signage is illuminated.
Ensure that all equipment is in working order (e.g., computers, phones, etc.).
Review the previous day's reports and any outstanding issues.
Conduct a walkthrough of the facility to check cleanliness and organization.
2. Staff Management
Confirm that all scheduled staff members have arrived for their shifts.
Hold a brief team meeting to communicate daily goals and expectations.
Address any staffing issues or conflicts that may have arisen.
Ensure that staff is aware of any special events or promotions for the day.
3. Customer Service Oversight
Monitor customer interactions and gather feedback on service quality.
Address any immediate customer complaints or concerns.
Ensure that all service areas are adequately staffed and operational.
Review and respond to online reviews and customer inquiries.
4. Financial Management
Review daily sales reports and compare them to budget forecasts.
Ensure that cash drawers are balanced and secure.
Confirm that all financial transactions are recorded accurately.
Check for any discrepancies and address them promptly.
5. Safety and Compliance
Conduct a safety inspection of the facility, including fire exits and equipment.
Ensure that all safety protocols and emergency procedures are in place.
Review compliance with health and safety regulations.
Document any incidents or accidents that occur during the shift.
6. Closing Procedures
Review the day's performance with the staff and gather feedback.
Ensure that all areas are cleaned and secured before closing.
Complete and submit the end-of-day reports.
Lock up the premises and set the security system.
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