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> duty manager daily checklist
duty manager daily checklist
Morning Duties
Review the daily schedule and staff assignments.
Access the schedule management system.
Verify staff shifts and roles for the day.
Note any changes or special assignments.
Communicate any updates to relevant staff members.
Check the communication log for any overnight incidents.
Retrieve the communication log from the previous night.
Review all entries for incidents or important notes.
Prioritize any urgent issues for immediate attention.
Document findings and notify relevant team members.
Ensure that the facility is clean and ready for the day.
Inspect all areas for cleanliness and order.
Confirm that cleaning staff has completed their tasks.
Check restrooms, lobbies, and common areas for supplies.
Report any cleaning deficiencies to the housekeeping team.
Conduct a walkthrough of the premises to inspect for any issues.
Walk through all key areas of the facility.
Look for maintenance issues, hazards, or cleanliness problems.
Take notes on any findings for follow-up.
Report significant issues to maintenance staff promptly.
Here are some additional steps you could include in the Morning Duties section of the duty manager daily checklist
Confirm that all equipment and systems (e.g., HVAC, lighting, security) are operational
Check the status of HVAC, lighting, and security systems.
Test key equipment to ensure functionality.
Document any malfunctions and contact service providers.
Inform staff of any equipment issues affecting operations.
Review any special events or activities scheduled for the day and prepare accordingly
Access the events calendar for the day.
Identify any special events or large groups.
Coordinate with relevant departments for support.
Prepare any necessary materials or resources in advance.
Check inventory levels for supplies and order as necessary
Review inventory records for essential supplies.
Identify any low stock items that need reordering.
Submit orders to suppliers as needed.
Notify staff of any expected delays in supplies.
Hold a brief morning meeting with staff to communicate priorities and expectations for the day
Gather all staff in a designated area.
Outline key priorities and tasks for the day.
Encourage questions and address concerns.
Reinforce team goals and motivate staff.
Ensure that all safety and emergency equipment is accessible and in working order
Inspect all safety and emergency equipment locations.
Check that items are fully stocked and functional.
Test alarms and emergency lighting systems if applicable.
Report any issues to the safety officer immediately.
Verify that all necessary paperwork and reports are ready for the day (e.g., occupancy reports, maintenance requests)
Gather all needed documents for the day.
Review occupancy and maintenance reports for accuracy.
Ensure reports are easily accessible to relevant staff.
Prepare any additional paperwork required for scheduled activities.
Review and address any customer feedback or concerns from the previous day
Access customer feedback channels from the previous day.
Identify any recurring issues or urgent concerns.
Prepare a response or action plan for addressing feedback.
Share findings with staff during the morning meeting.
Update staff on any promotions or changes in policy that may affect operations
Compile a list of promotions and policy changes.
Communicate updates clearly during the morning meeting.
Provide printed materials if necessary for reference.
Encourage staff to ask questions about updates.
Confirm scheduled maintenance or repairs are arranged and notify staff accordingly
Check the maintenance schedule for the day.
Confirm appointments with service providers.
Notify staff of any expected disruptions or changes.
Document maintenance activities for record-keeping.
Ensure that all public areas are stocked with necessary materials (e.g., brochures, menus, restroom supplies)
Inspect public areas for brochure and menu availability.
Check restrooms for adequate supplies like paper and soap.
Restock any depleted items to ensure readiness.
Coordinate with staff for regular checks throughout the day.
Staff Management
Hold a morning briefing with the team to discuss daily goals.
Address any staff concerns or special requests.
Confirm that all staff members are present and on time.
Review any staff performance issues from the previous day.
Customer Service
Check guest feedback from the previous day.
Ensure all customer service areas are adequately staffed.
Review any special events or VIP guests for the day.
Monitor guest interactions and address any immediate concerns.
Operational Oversight
Verify inventory levels for essential supplies.
Ensure that all equipment is functioning properly.
Review safety and emergency procedures with the team.
Confirm that all scheduled maintenance is completed.
Financial Responsibilities
Evening Duties
Conduct a final walkthrough of the facility before closing.
Review the communication log for any unresolved issues.
Prepare a summary report of the day’s activities and incidents.
Hold a brief meeting with the team to address any concerns before the end of the shift.
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