duty manager daily checklist
Opening Procedures
Staff Coordination
Guest Services
Maintenance and Safety Checks
Financial Procedures
End-of-Day Procedures
- Inspect all public areas, guest rooms, and facilities.
- Check for cleanliness, maintenance issues, and safety hazards.
- Ensure lights are turned off in unoccupied areas.
- Verify that all equipment is secured and operational.
- Hold a brief meeting with staff to discuss daily operations.
- Encourage open communication about challenges faced.
- Document any recurring issues for future reference.
- Collect suggestions for improvement from team members.
- Analyze occupancy levels and forecast trends.
- Identify any VIP arrivals or special requests.
- Coordinate with departments for any events planned.
- Ensure all necessary preparations are in place.
- Count cash and verify against sales records.
- Store cash in a safe or secure location.
- Organize all financial documents and reports.
- Lock up any cash drawers or registers.
- Gather data from the cash register and financial systems.
- Calculate total revenue and expenses for the day.
- Create a concise report for management review.
- Highlight any significant financial trends or issues.
- Review the guest request log for unresolved issues.
- Confirm that all requests have been fulfilled.
- Document any complaints and the actions taken.
- Follow up with guests if necessary.
- Count all guest room keys to ensure none are missing.
- Return any unreturned keys to the secure location.
- Log any lost or unaccounted keys for tracking.
- Store keys in a locked drawer or safe.
- Check lobbies, hallways, and restrooms for cleanliness.
- Ensure furniture and amenities are in proper order.
- Restock supplies such as toiletries and refreshments.
- Report any maintenance issues to the appropriate department.
- Check all entry and exit points for proper closure.
- Lock windows in guest rooms and common areas.
- Ensure all exterior doors are secured.
- Use a checklist to confirm all locks are engaged.
- Record key events and decisions made throughout the day.
- Include any notable guest interactions or incidents.
- Document staff performance and any operational challenges.
- Ensure the log is clear and accessible for future reference.
- Compare cash on hand with sales records.
- Investigate any discrepancies or errors found.
- Adjust records as necessary to reflect accurate totals.
- Report significant discrepancies to management.
- Activate the security alarm system.
- Check that all surveillance cameras are functional.
- Ensure emergency exit routes are clear.
- Confirm that security protocols are followed.
- Compile reports on occupancy, revenue, and incidents.
- Email or distribute reports to the appropriate personnel.
- Confirm receipt of reports by key stakeholders.
- Keep copies for internal records.
- Identify tasks that need immediate attention.
- Assign responsibilities for follow-up actions.
- Document tasks in the daily planner.
- Communicate priorities to the team.
Notes and Follow-Up
- Use a standardized format for documenting incidents.
- Include date, time, location, and details of the incident.
- Capture guest feedback verbatim if possible.
- Store documentation in a central database for easy access.
- Identify topics that require further discussion or training.
- Propose dates and times for meetings or sessions.
- Notify all relevant parties via email or calendar invite.
- Ensure to provide an agenda to keep the meeting focused.
- Include key metrics such as occupancy and revenue.
- Highlight any significant incidents or guest feedback.
- Summarize operational challenges and proposed solutions.
- Use bullet points for clarity and conciseness.
- Go through minutes from past meetings.
- Check the status of each action item.
- Update items as completed or note if further action is required.
- Share updates with the team to maintain accountability.
- Create a simple form for staff to submit suggestions.
- Encourage open communication and anonymous feedback options.
- Compile feedback regularly for discussion in team meetings.
- Recognize and reward valuable suggestions to encourage participation.
- Gather data from the property management system.
- Compare current data with historical trends.
- Identify any significant fluctuations and their causes.
- Share insights in a team meeting for collaborative discussion.
- Review the guest complaint log for outstanding issues.
- Assign each complaint to the appropriate team member.
- Set deadlines for follow-up to ensure timely resolution.
- Document actions taken in response to complaints.
- Use a shared calendar for visibility across the team.
- Include details such as date, time, and participants.
- Set reminders a week and a day in advance.
- Review events in team meetings to ensure readiness.
- Schedule regular one-on-one meetings with each department head.
- Prepare specific questions to guide the discussion.
- Document insights and action items from each meeting.
- Share relevant feedback with the entire management team.
- Use a standardized template for documenting changes.
- Ensure all changes are clear and concise.
- Distribute updates to all staff and relevant stakeholders.
- Review changes in the next team meeting for clarity.
- Check inventory management system for current stock levels.
- Identify items below reordering thresholds.
- Compile a list of items to reorder.
- Notify the purchasing department with the restock list.
- Use a maintenance log to document issues.
- Include details such as location and nature of the issue.
- Follow up with the maintenance team for updates.
- Ensure resolution timelines are communicated clearly.
- Set aside time for self-reflection at the end of each day.
- Identify key successes and areas needing improvement.
- Consider seeking feedback from peers and supervisors.
- Create a personal development plan based on reflections.
Use in Manifestly