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IT Support Technitian check lists

Hardware and Equipment

Check physical connections of all devices (computers, printers, scanners, etc.)

Test functionality of all hardware components (mouse, keyboard, monitor, etc.)

Verify that all devices are powered on and properly working

Ensure all necessary drivers are installed and up to date

Check for any hardware errors or malfunctions

Software and Operating Systems

Confirm all software applications are installed correctly and working properly

Update operating systems and software to the latest versions

Validate software licenses and ensure compliance

Perform malware and antivirus scans on all devices

Troubleshoot any software-related issues reported by users

Network and Connectivity

Check network connections and ensure devices are connected to the network

Verify internet connectivity and troubleshoot any connection issues

Test network speed and performance

Ensure all network devices (routers, switches, etc.) are functioning properly

Troubleshoot any network-related issues reported by users

User Accounts and Permissions

Create and manage user accounts as per company policies

Reset passwords and assist users with login issues

Assign correct permissions and access levels to users

Monitor and manage user accounts for security and compliance purposes

Troubleshoot any user account-related issues reported by users

Data Backup and Recovery

Confirm regular data backups are being performed as scheduled

Test data recovery process to ensure it is functioning properly

Monitor backup storage capacity and make necessary adjustments

Troubleshoot any data backup or recovery issues reported by users

Help Desk and User Support

Respond to user support requests and inquiries in a timely manner

Provide remote or on-site assistance to users as required

Document and track support tickets and resolutions

Follow up with users to ensure their issues have been resolved satisfactorily

Continuously improve help desk processes and user support experience

Security and Compliance

Regularly update and patch systems to protect against security vulnerabilities

Monitor and manage firewall and intrusion detection systems

Ensure compliance with IT security policies and regulations

Conduct security audits and risk assessments

Provide security awareness training to employees

Documentation and Knowledge Base

Maintain accurate and up-to-date documentation of systems, processes, and troubleshooting steps

Create and update a knowledge base to enable self-help for users

Document configuration details and network diagrams for future reference

Share relevant information and updates with the IT team

Regularly review and improve documentation processes

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