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End-user diversion controls checklist

1. User Authentication and Access Control

Implement strong password policies (minimum length, complexity, expiration).

Utilize multi-factor authentication (MFA) for all user accounts.

Regularly review user access permissions and roles.

Ensure accounts are disabled promptly upon employee termination or role change.

2. Monitoring and Logging

Enable logging of user activities on the platform.

Regularly review logs for unusual or unauthorized access patterns.

Implement alerts for suspicious login attempts or activities.

Maintain logs in a secure manner and for an appropriate retention period.

3. Account Recovery and Security

Establish secure account recovery procedures (e.g., security questions, email verification).

Monitor for and respond to account recovery attempts that seem suspicious.

Educate users on recognizing phishing attempts and securing their accounts.

4. Data Protection and Privacy

Encrypt sensitive user data both in transit and at rest.

Limit access to sensitive data based on role requirements.

Regularly audit data handling practices to ensure compliance with privacy regulations (e.g., GDPR, CCPA).

5. Incident Response and Reporting

Develop an incident response plan for data breaches or unauthorized access.

Train staff on recognizing and reporting security incidents.

Conduct regular drills to test the effectiveness of the incident response plan.

6. User Education and Awareness

Provide training on cybersecurity best practices for end-users.

Regularly update users on new threats and how to protect themselves.

Create resources (e.g., newsletters, webinars) to keep security at the forefront of user awareness.

7. Third-Party Vendor Management

Evaluate the security practices of third-party vendors before integration.

Ensure that vendors comply with your security standards and policies.

Regularly review vendor access and security performance.

8. Regular Audits and Assessments

Conduct periodic security audits to identify vulnerabilities.

Perform penetration testing to assess the strength of security controls.

Review and update the end-user diversion controls checklist regularly to adapt to new threats.

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