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enquiry review
Preliminary Assessment
Confirm receipt of the enquiry.
Verify the completeness of the enquiry details.
Assess the urgency of the enquiry.
Assign a responsible team member.
Information Gathering
Collect relevant documentation related to the enquiry.
Interview key stakeholders as needed.
Research industry standards or best practices.
Compile data and evidence to support the review.
Analysis
Identify key issues and concerns raised in the enquiry.
Analyze the gathered information against established criteria.
Determine the impact of the enquiry on operations or policies.
Summarize findings and insights.
Recommendation Development
Develop potential solutions or responses to the enquiry.
Evaluate the pros and cons of each recommendation.
Prepare a draft response to the enquiry.
Seek feedback from relevant stakeholders on the recommendations.
Final Review and Approval
Review the draft response for clarity and completeness.
Ensure compliance with organizational policies and procedures.
Obtain necessary approvals from management or legal teams.
Finalize the response document.
Communication
Send the final response to the enquirer.
Document the enquiry and the response in the tracking system.
Notify relevant internal teams of the outcome.
Schedule a follow-up, if necessary, to ensure satisfaction.
Reflection and Improvement
Conduct a post-review meeting with the team.
Identify lessons learned from the enquiry process.
Update the enquiry handling procedures based on feedback.
Implement any changes to improve future enquiry reviews.
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