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EOD CLOSING

Sales Reconciliation

Verify total sales for the day against the sales reports.

Cross-check sales data from different channels (website, mobile app, marketplaces).

Review and resolve discrepancies in sales figures.

Inventory Management

Update inventory levels based on sales data.

Check for low stock items and create restock alerts.

Verify any returns or exchanges and adjust inventory accordingly.

Financial Reconciliation

Reconcile payment processor reports with sales data.

Ensure all transactions are accounted for, including refunds and chargebacks.

Prepare cash flow reports and review any variances.

Customer Service Review

Review customer inquiries and complaints received throughout the day.

Ensure that all issues have been logged and addressed.

Prepare a summary of common customer issues for further analysis.

Marketing Review

Analyze the performance of marketing campaigns run during the day.

Review social media engagement and respond to comments or messages.

Update any promotional materials or banners based on daily performance.

Reporting and Documentation

Compile daily performance reports for all departments.

Document any notable events or issues that occurred during the day.

Share reports with relevant teams for insights and planning.

Technical Checks

Ensure website and mobile app functionality is operating smoothly.

Run diagnostic tests for payment processing systems.

Review website analytics for traffic trends and user behavior.

Team Communication

Hold a brief meeting to discuss daily performance and any issues encountered.

Share insights and strategies for the following day with the team.

Encourage feedback from team members on processes and improvements.

Backup and Security

Backup all relevant data and reports for the day.

Ensure that security protocols are in place for sensitive data.

Review access logs and monitor for any unusual activity.

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