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> onboarding customer
onboarding customer
Pre-arrival Preparation
Send welcome email with onboarding instructions
Provide login credentials for customer portal
Schedule initial onboarding call
Initial Onboarding Call
Introduce customer to key team members
Review customer's goals and expectations
Walk through platform features and functionality
Training and Education
Schedule training sessions for customer
Provide access to training materials and resources
Offer ongoing support for questions and issues
Feedback and Follow-up
Conduct regular check-ins with customer to assess progress
Gather feedback on customer experience and satisfaction
Address any concerns or issues promptly
Continual Engagement
Provide updates on new features and enhancements
Offer additional training and educational opportunities
Encourage customer participation in user groups and events
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