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sop for operations manager

Opening Procedures

Ensure all staff are present and ready to start their shifts on time

Check inventory levels and restock as needed

Set up dining and kitchen areas for service

Review specials and menu changes with staff

Conduct pre-shift meeting to discuss any important information

Check equipment to ensure it is working properly and ready for use

Inspect cleanliness of all areas and address any issues as needed

Review reservation list and prepare seating arrangements

Assign specific tasks to staff members for the opening shift

Verify that all necessary supplies are stocked and readily available

Review any maintenance or repair needs with appropriate staff members

Brief staff on any important events or promotions happening that day

Conduct a walkthrough of the restaurant to ensure everything is in place before opening to customers

During Service Procedures

Monitor dining room for cleanliness and organization

Check in with staff to ensure they have what they need to provide excellent service

Address any customer complaints or issues promptly

Monitor food quality and presentation

Keep track of sales and inventory levels throughout service

Conduct regular walkthroughs of the kitchen to ensure smooth operations

Coordinate with the front of house staff to ensure seamless communication between kitchen and dining room

Monitor staff performance and provide feedback as needed

Address any equipment malfunctions or maintenance issues immediately

Stay informed about any special events or promotions happening during service

Ensure compliance with health and safety regulations at all times

Closing Procedures

Conduct end-of-shift meeting to discuss any issues or concerns

Assign closing duties to staff members

Ensure all cash registers are balanced and closed out properly

Check inventory levels and order supplies as needed

Secure restaurant and set alarm system

Conduct a final walk-through of the restaurant to check for any potential safety hazards or cleanliness issues

Review and approve employee time sheets for accuracy

Double check all equipment is turned off and properly cleaned

Count and reconcile all cash tips and credit card receipts

Update any necessary paperwork or logs, such as temperature logs or maintenance reports

Lock up any valuable items or sensitive information in a secure location

Ensure all lights and appliances are turned off to conserve energy

Set any necessary security alarms or locks

Communicate any important information or updates to the next shift manager

Weekly/Monthly Procedures

Review sales reports and analyze trends

Schedule staff for upcoming weeks

Conduct staff evaluations and provide feedback

Plan any upcoming events or promotions

Review and update standard operating procedures as needed

Conduct inventory checks and order necessary supplies

Update menu offerings and pricing

Review customer feedback and address any issues or concerns

Conduct training sessions for staff on new procedures or menu items

Review and adjust staff schedules based on performance and business needs

Implement any changes based on sales and trend analysis

Coordinate with vendors and suppliers for upcoming deliveries or orders

Conduct team meetings to discuss goals, challenges, and upcoming events

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