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> front desk check list
front desk check list
Opening Procedures
Unlock the front entrance and disable the alarm system.
Turn on all lights and ensure the lobby area is clean and welcoming.
Check the front desk for any messages or important notes from the previous shift.
Prepare the check-in and check-out area with necessary supplies (registration forms, pens, etc.).
Log into the computer system and ensure all software is functioning properly.
Guest Check-In Procedures
Greet guests warmly as they arrive.
Verify the guest's reservation and confirm their identity.
Collect necessary information and payment details.
Provide keys and explain hotel amenities and services.
Offer assistance with luggage if needed.
During Shift Responsibilities
Monitor the front desk area for guest needs.
Handle phone calls and respond to inquiries promptly.
Keep track of room availability and update the system as needed.
Address guest complaints or issues with professionalism and empathy.
Maintain a tidy and organized front desk area throughout the shift.
Guest Check-Out Procedures
Verify the guest's identity and confirm their room charges.
Process payment and provide a receipt.
Ask for feedback on their stay and if they need assistance with future reservations.
Ensure room keys are collected and deactivate them in the system.
Thank the guest for their stay and invite them to return.
Closing Procedures
Complete any necessary reporting for the day's activities.
Secure the front desk area and ensure all items are stored properly.
Set the alarm system and lock the front entrance.
Turn off all lights and equipment as required.
Review any messages or notes for the next shift.
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