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> Front desk Duty
Front desk Duty
Opening Procedures
Ensure the front desk area is clean and organized.
Turn on all necessary equipment (computers, phones, etc.).
Check for any special instructions or messages from the previous shift.
Review the reservation system for arrivals and departures for the day.
Prepare any necessary paperwork for check-ins and check-outs.
Guest Check-In Procedures
Greet guests warmly and offer assistance.
Request identification and confirm reservation details.
Explain hotel amenities and policies to the guest.
Process payment and provide room keys.
Offer assistance with luggage if needed.
Guest Services
Answer phone calls and respond to inquiries promptly.
Handle guest complaints or concerns with professionalism.
Provide local information and recommendations.
Assist with bookings for transportation or activities.
Keep track of guest requests and follow up as needed.
Check-Out Procedures
Review the guest's bill and explain charges.
Process payment and provide a receipt.
Ask about the guest's stay and gather feedback.
Ensure return of room keys and any borrowed items.
Thank the guest for their stay and invite them to return.
Closing Procedures
Review the day’s activities and finalize any outstanding tasks.
Secure cash and financial transactions in the safe.
Log any important notes for the next shift.
Clean and organize the front desk area.
Turn off equipment and lock up the front desk area.
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