Front desk Duty
Pre-Shift Preparation
- Log into the reservation system.
- Check the list of arrivals for the shift.
- Note any VIP guests or special requirements.
- Review departures and ensure all check-outs are processed.
- Verify room assignments based on arrival times.
- Access guest profiles in the system.
- Look for any special requests or notes.
- Highlight important details for easy reference.
- Communicate special requests to relevant departments.
- Ensure readiness for any special amenities or arrangements.
- Check inventory of key cards and registration forms.
- Restock any depleted supplies from storage.
- Organize supplies for easy access during check-in.
- Ensure pens, brochures, and other essentials are available.
- Confirm that all equipment is in working order.
- Retrieve the cash drawer from the safe.
- Count the cash and ensure it matches the previous shift's report.
- Check for any discrepancies and report them immediately.
- Organize bills and coins for easy transaction processing.
- Ensure necessary change is available.
- Access the daily events calendar.
- Note any special promotions or packages available.
- Communicate relevant information to the team.
- Prepare to inform guests about events during check-in.
- Ensure promotional materials are displayed prominently.
Use in Manifestly