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> Front Desk Pre Opening Checklist
Front Desk Pre Opening Checklist
I. Setup and Preparation
Ensure the front desk area is clean and organized.
Check that all necessary supplies (pens, notepads, brochures) are stocked.
Set up the computer systems and ensure they are functioning properly.
Test the phone system for inbound and outbound calls.
Log in to the property management system and check for updates.
II. Staff Readiness
Confirm that all front desk staff are present and in uniform.
Conduct a brief team meeting to review daily goals and special events.
Assign roles and responsibilities for the day.
Ensure all staff are familiar with the check-in/check-out procedures.
III. Guest Services Preparation
Review the reservation list for the day and highlight VIP guests.
Prepare welcome packets for arriving guests, including maps and brochures.
Check for any special requests or notes in the reservation system.
Ensure that any amenities promised to guests are ready for delivery.
IV. Safety and Security Checks
Ensure that all emergency exits are accessible and clearly marked.
Check that the security system is armed and operational.
Review emergency procedures with the staff.
Make sure that the first aid kit is fully stocked and accessible.
V. Communication and Coordination
Confirm scheduled deliveries and services for the day.
Ensure all necessary interdepartmental communication is set up (e.g., housekeeping, maintenance).
Test and confirm the operation of communication devices (walkie-talkies, phones).
Review the day’s schedule for any events or meetings in the hotel.
VI. Final Walkthrough
Conduct a final walkthrough of the front desk area to ensure everything is in order.
Check the lobby for cleanliness and organization.
Ensure that signage is displayed correctly (e.g., hours of operation, special promotions).
Turn on any relevant lighting or ambiance music for guest arrival.
VII. Opening Procedures
Unlock the front doors at the designated opening time.
Greet and welcome the first guests as they arrive.
Ensure that the check-in process begins smoothly and efficiently.
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