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Front OFfice agebt checklist AM

System Checks

Verify functionality of the Property Management System (PMS) and report any issues.

Ensure all terminals and hardware (printers, scanners, etc.) are operational.

Check network connectivity and troubleshoot as needed.

Data Verification

Review the daily arrivals and departures in the PMS for accuracy.

Cross-check reservation details against the revenue management system for discrepancies.

Confirm group bookings and ensure room allocations are correct.

Rate Management

Update room rates in the PMS according to current pricing strategies.

Verify promotional rates and ensure they are applied correctly to reservations.

Monitor inventory levels and adjust rates based on occupancy forecast.

Reporting

Generate and analyze the daily occupancy report.

Prepare revenue management reports for review by management.

Document any rate changes or special requests for future reference.

Guest Profile Management

Update guest profiles in the PMS with preferences and past stay history.

Ensure loyalty program points and statuses are accurately reflected.

Maintain compliance with data protection regulations regarding guest information.

Communication Protocols

Ensure all communication channels (phone, messaging apps, etc.) are functioning.

Review and respond to emails or internal messages regarding reservations and inquiries.

Coordinate with IT for any technical issues affecting front office operations.

Inventory and Supplies Management

Conduct inventory check of front desk supplies (registration forms, brochures).

Order additional supplies as necessary and track usage for budgeting.

Ensure all guest-facing technology (kiosks, digital signage) is operational.

Security Procedures

Review security protocols for guest check-in and room access systems.

Conduct a walkthrough of the front office area to ensure safety and security.

Ensure emergency procedures are visible and accessible to all staff.

Staff Coordination

Brief team members on any changes to policies or procedures for the day.

Assign specific tasks or areas of responsibility to team members.

Monitor and support team performance throughout the shift.

Post-Shift Documentation

Complete end-of-shift reports detailing any technical issues or anomalies.

Document guest feedback and concerns for further action.

Ensure all sensitive data is securely stored and logged out of the PMS.

This checklist focuses on the technical and operational aspects of the Front Office Agent role, ensuring that systems are functioning correctly and that the front office runs smoothly.

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