Front office ,House keeping,F&B service Hotels
Front Office
- Smile and make eye contact.
- Use a friendly tone of voice.
- Address guests by their name if known.
- Offer assistance with luggage or directions.
- Thank guests for choosing the hotel.
- Check guest ID and confirmation number.
- Confirm dates of stay and room type.
- Ensure payment method is valid.
- Address any discrepancies before proceeding.
- Update records with check-in information.
- Select appropriate room based on reservation.
- Provide key cards and explain usage.
- Inform guests of room location and amenities.
- Offer assistance with luggage if needed.
- Invite guests to contact front desk for any needs.
- Provide a brochure or information sheet.
- Highlight dining options and hours.
- Explain available amenities such as pool and gym.
- Detail room service and laundry services.
- Encourage guests to ask questions.
- Listen attentively to guest needs.
- Provide accurate information or solutions.
- Direct requests to appropriate departments.
- Follow up to ensure satisfaction.
- Document any special requests for future reference.
- Verify guest identity and check-out time.
- Review charges and answer questions.
- Process payments and provide receipts.
- Ask about the stay experience.
- Thank guests and invite them to return.
- Update system with current room status.
- Adjust rates based on demand and occupancy.
- Document any cancellations or changes.
- Ensure accuracy in daily reports.
- Communicate with management about trends.
- Regularly tidy the reception desk.
- Ensure informational materials are stocked.
- Keep equipment and supplies in order.
- Check for any maintenance issues.
- Create a welcoming atmosphere for guests.
Use in Manifestly