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> Front office ,House keeping,F&B service Hotels
Front office ,House keeping,F&B service Hotels
Front Office
Greet guests warmly upon arrival.
Verify guest reservations and check-in procedures.
Assign rooms and provide key cards.
Inform guests about hotel amenities and services.
Handle guest inquiries and requests promptly.
Process check-out efficiently and settle bills.
Maintain accurate records of guest information.
Ensure the front desk is clean and organized.
Monitor and respond to online reviews and feedback.
Conduct a daily briefing with the front office team.
Housekeeping
Inspect all guest rooms and common areas for cleanliness.
Change bed linens and towels as needed.
Restock toiletries and amenities in guest rooms.
Vacuum and dust all surfaces in guest rooms and public areas.
Ensure laundry services are timely and efficient.
Report maintenance issues to the engineering department.
Follow safety and sanitation guidelines.
Conduct periodic deep cleaning of rooms and facilities.
Maintain inventory of cleaning supplies and equipment.
Train housekeeping staff on proper cleaning techniques.
F&B Service
Set up dining areas according to service standards.
Ensure menus are current and properly displayed.
Greet guests and take food and beverage orders.
Serve food and drinks promptly and courteously.
Monitor guest satisfaction and respond to feedback.
Process payments accurately and efficiently.
Maintain cleanliness and organization of the dining area.
Assist in inventory management of food and beverages.
Conduct regular training for F&B staff on service standards.
Plan and implement special events or promotions.
Feel free to customize the checklist according to your hotel's specific needs!
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