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Home > Hotel & Hospitality > Gap Analysis Checklist NABH 6th Edition

Gap Analysis Checklist NABH 6th Edition

1. Introduction

Understand the purpose of the gap analysis.

Familiarize with the NABH 6th Edition standards.

Assemble a team for the analysis.

2. Documentation Review

Collect all relevant policies and procedures.

Review current operational manuals and SOPs.

Ensure documentation is up-to-date and accessible.

3. Standard Requirements Assessment

Identify the key standards from NABH 6th Edition.

Break down each standard into specific criteria.

Document current compliance status for each criterion.

4. Stakeholder Engagement

Identify key stakeholders (employees, management, guests).

Conduct interviews or surveys to gather feedback.

Evaluate stakeholder perceptions of current standards.

5. Gap Identification

Compare current practices against NABH standards.

Highlight areas of non-compliance or underperformance.

Document specific gaps and shortcomings.

6. Prioritization of Gaps

Assess the impact of each gap on overall service quality.

Prioritize gaps based on risk and urgency.

Develop a ranking system for addressing gaps.

7. Action Plan Development

Create action plans for each identified gap.

Assign responsibilities to team members.

Establish timelines for implementation.

8. Resource Allocation

Determine necessary resources (financial, human, material).

Ensure availability of resources to support action plans.

Plan for training and development needs.

9. Monitoring and Evaluation

Develop key performance indicators (KPIs) for each action plan.

Set up a monitoring system to evaluate progress.

Schedule regular review meetings to assess ongoing compliance.

10. Continuous Improvement

Foster a culture of quality and safety within the organization.

Encourage ongoing training and development for staff.

Regularly update policies and procedures based on feedback and audits.

11. Reporting and Documentation

Compile findings into a comprehensive report.

Document all actions taken to address gaps.

Prepare for future audits and assessments.

This checklist serves as a structured approach to conducting a gap analysis for compliance with NABH 6th Edition standards in the hotel and hospitality sector.

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