Generate a detailed ISO 10001, 10002, 10003, 10004 checklist 2018versions in a question-based format

Have you established a code of conduct that reflects your organization's values and ethical standards?

Is the code of conduct communicated effectively to all stakeholders?

Are there mechanisms in place to ensure compliance with the code of conduct?

Is there a process for reviewing and updating the code of conduct regularly?

Are training sessions provided to employees regarding the code of conduct?

Is there a documented complaints handling process in place?

Have you appointed a designated team or individual responsible for managing complaints?

Are customers informed about how to lodge a complaint?

Is there a system for tracking and monitoring complaints received?

Are complaints handled in a timely and fair manner?

Is there a follow-up process to ensure customer satisfaction after a complaint is resolved?

Is there a clear procedure for addressing disputes that cannot be resolved internally?

Are external dispute resolution options communicated to customers?

Have you established partnerships with external dispute resolution bodies or services?

Is there a process for documenting disputes and their outcomes?

Are customers provided with information on the timeline and processes involved in external dispute resolution?

Is there a plan in place for regularly measuring customer satisfaction?

What methods are used to gather customer feedback (e.g., surveys, interviews)?

Is there a process for analyzing and interpreting customer satisfaction data?

Are the results of customer satisfaction measurements communicated to relevant stakeholders?

Is there an action plan developed based on the findings of customer satisfaction measurements?

How often is customer satisfaction reviewed and what adjustments are made based on feedback?