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Home > Greet the customer warmly. Listen to their issue carefully. Show empathy and understanding. Prov

Greet the customer warmly. Listen to their issue carefully. Show empathy and understanding. Prov

Greet the Customer Warmly

Smile and make eye contact.

Use a friendly tone of voice.

Address the customer by name, if known.

Welcome them and thank them for coming in or calling.

Listen to Their Issue Carefully

Give the customer your full attention.

Avoid interrupting while they speak.

Take notes if necessary to remember key points.

Ask clarifying questions to ensure understanding.

Show Empathy and Understanding

Acknowledge the customer's feelings and concerns.

Use phrases like "I understand how you feel" or "That sounds frustrating."

Validate their experience and reassure them.

Avoid making dismissive comments or minimizing their issue.

Provide Solutions

Summarize the issue to confirm understanding.

Offer appropriate solutions or options available.

Explain the next steps clearly and concisely.

Follow up to ensure their issue is resolved to their satisfaction.

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