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Grocery team member

1. Pre-Shift Preparation

2. Customer Service

  • Make eye contact and smile.
  • Use a friendly tone and welcome them.
  • Offer help if needed.
  • Acknowledge returning customers by name.
  • Maintain a positive body language.
  • Ask customers what they are looking for.
  • Guide them to the correct aisle or section.
  • Provide additional information about the item.
  • Check inventory if the item is out of stock.
  • Offer to carry items if needed.
  • Listen carefully to customer inquiries.
  • Provide accurate information about product features.
  • Inform customers about current promotions.
  • Direct them to promotional materials if available.
  • Offer suggestions based on their needs.
  • Listen attentively to the customer's concerns.
  • Acknowledge their feelings and apologize if necessary.
  • Offer solutions or alternatives.
  • Follow store policies for handling complaints.
  • Document the complaint for future reference.
  • Help customers with packing their items.
  • Answer any last-minute questions.
  • Ensure the checkout process is smooth.
  • Handle payment transactions efficiently.
  • Thank customers for their purchase.

3. Product Management

4. Safety and Sanitation

5. End of Shift Duties

6. Continuous Improvement

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