ground handling

Pre-Arrival Preparations

  • Check the latest flight information from the airline's system.
  • Verify the estimated time of arrival (ETA) against current conditions.
  • Update all relevant personnel about any changes in schedule.
  • Ensure communication channels are open for real-time updates.
  • Inspect all ground handling vehicles for functionality.
  • Check fuel levels and maintenance records.
  • Test equipment such as baggage loaders and tugs.
  • Ensure safety equipment is available and in good condition.
  • Contact airline representatives to confirm arrival details.
  • Share operational plans with customs and security personnel.
  • Ensure all parties have access to the flight schedule.
  • Set up a communication plan for quick updates.
  • Clean and organize the arrival area for passengers.
  • Set up signage for arrivals and baggage claim.
  • Ensure staff are positioned appropriately for passenger flow.
  • Check accessibility provisions for disabled passengers.

Arrival Procedures

  • Identify key locations based on aircraft size and type.
  • Ensure staff are equipped with communication devices.
  • Provide clear signage for passenger and luggage assistance.
  • Establish a safety perimeter around the arrival area.
  • Utilize radar and GPS systems for real-time tracking.
  • Cross-check flight information with the airline's schedule.
  • Notify ground staff of any changes in arrival time.
  • Prepare for potential delays by adjusting staffing as needed.
  • Inspect all ground support equipment before arrival.
  • Ensure equipment is fueled, operational, and ready to use.
  • Coordinate with maintenance for any repairs needed.
  • Create a checklist of required equipment based on aircraft type.

Passenger Handling

Aircraft Turnaround

Departure Procedures

Post-Departure Actions

Continuous Improvement

Related Checklists