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> hotel consierge checklist
hotel consierge checklist
Guest Arrival
Prepare welcome amenities in rooms
Confirm guest reservations
Check for special requests or preferences
Personalize welcome messages
Transportation Arrangements
Confirm airport transfers or shuttle services
Arrange car rentals if requested
Schedule taxi or ride-sharing services
Provide directions for local transport options
Local Attractions and Activities
Compile a list of local attractions and events
Offer recommendations based on guest interests
Make reservations for tours or activities
Provide maps and brochures
Dining Reservations
Gather guest preferences for dining options
Secure reservations at local restaurants
Recommend hotel dining options
Provide information on dietary restrictions
Guest Services
Prepare information on spa services or treatments
Arrange for laundry or dry-cleaning services
Provide information on gym and pool hours
Assist with special celebrations (birthdays, anniversaries)
Check-Out Procedures
Confirm departure times and transportation arrangements
Review guest bills and charges
Gather feedback on the stay
Offer assistance with luggage
Emergency Procedures
Familiarize with emergency contacts and procedures
Ensure first aid kits are stocked and accessible
Review fire exits and safety protocols
Keep guest emergency information readily available
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