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> hotel consierge checklist
hotel consierge checklist
Guest Arrival Preparation
Prepare welcome amenities (e.g., flowers, chocolates)
Ensure transportation arrangements are ready (e.g., airport transfers)
Review guest preferences and profiles
Local Information and Recommendations
Compile a list of nearby attractions and events
Update restaurant reservation lists and menus
Gather information on local transportation options
Provide maps and guides for guests
Service Coordination
Confirm bookings for tours and activities
Organize spa and wellness appointments
Arrange for special occasions (e.g., anniversaries, birthdays)
Coordinate with housekeeping for special room requests
Guest Assistance During Stay
Be available for immediate guest inquiries or needs
Provide directions and assistance with transportation
Offer recommendations for dining and entertainment
Resolve any issues or complaints promptly
Departure Preparation
Confirm transportation arrangements for guest departure
Ensure any special requests for checkout are fulfilled
Gather guest feedback on their stay
Prepare any departure gifts or thank-you notes
Post-Stay Follow-Up
Send follow-up emails to thank guests for their stay
Request feedback through surveys or reviews
Update guest profiles with new preferences or information
Share upcoming promotions or events that may interest the guest
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