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> HOTEL DUTY MANAGER CHECK LIST
HOTEL DUTY MANAGER CHECK LIST
1. Pre-Shift Preparation
Review the daily occupancy report and special requests.
Check for any VIP arrivals or special celebrations.
Confirm staffing levels and schedule for the shift.
Ensure all necessary supplies and equipment are available.
Prepare the front desk for check-in and check-out processes.
2. Guest Services Management
Greet guests upon arrival and ensure a smooth check-in process.
Address guest complaints and concerns promptly and professionally.
Monitor guest feedback and satisfaction throughout the shift.
Coordinate with housekeeping and maintenance for any urgent needs.
Ensure all guest requests are fulfilled in a timely manner.
3. Staff Coordination
Conduct a brief staff meeting to outline priorities for the shift.
Monitor staff performance and provide support where needed.
Ensure all staff adhere to hotel policies and procedures.
Facilitate communication between departments for smooth operations.
Lead by example and maintain a positive work environment.
4. Safety and Security
Conduct a safety and security walk-through of the property.
Ensure emergency exits are clear and well-marked.
Review security logs and incident reports from previous shifts.
Respond to any security incidents or emergencies as they arise.
Ensure first aid kits and safety equipment are readily available.
5. Financial Oversight
Review daily cash handling procedures and ensure accuracy.
Monitor billing processes and resolve any discrepancies.
Prepare reports on revenue and occupancy for management review.
Ensure compliance with financial policies and regulations.
Process any refunds or adjustments as necessary.
6. End of Shift Procedures
Review the day’s events with the incoming duty manager.
Complete and submit any necessary reports or logs.
Ensure all check-outs are processed and accounted for.
Conduct a final walk-through of the hotel for any issues.
Secure all sensitive documents and cash at the end of the shift.
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