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Hotel IT daily checklist

System Monitoring

Check server uptime and performance metrics.

Monitor network connectivity and bandwidth usage.

Review logs for any unusual activity or errors.

Ensure all critical systems (PMS, POS, etc.) are operational.

Backup and Data Management

Verify that all data backups completed successfully.

Test restoration of backup data from the previous day.

Ensure that sensitive data is encrypted and stored securely.

Update data documentation and logs as necessary.

Hardware Maintenance

Inspect all hardware for any signs of wear or malfunction.

Ensure that printers and other peripherals are functioning correctly.

Clean and maintain server rooms and equipment as needed.

Check the status of any ongoing hardware repairs or requests.

Software Updates

Review and apply any necessary security patches or updates.

Ensure antivirus and anti-malware definitions are up to date.

Monitor for any software issues reported by staff or guests.

Check compatibility of new software with existing systems.

User Support

Review and respond to any outstanding IT support tickets.

Provide assistance for any new user setups or configurations.

Conduct a brief training session for staff on any new software features.

Gather feedback from users on IT services and support.

Security Checks

Ensure firewalls and security systems are active and updated.

Review user access permissions and make necessary adjustments.

Conduct a brief assessment of physical security measures in IT areas.

Monitor for any security incidents or breaches.

Guest Services Technology

Verify the functionality of guest-facing technology (Wi-Fi, kiosks).

Check the status of any ongoing guest complaints related to technology.

Ensure that the hotel’s website and booking engines are operational.

Review and update digital signage and in-room technology content.

End-of-Day Review

Compile a report of the day’s IT activities and issues.

Schedule any necessary follow-up actions or maintenance.

Communicate any critical issues to hotel management.

Prepare a plan for the next day's IT activities.

This checklist can help ensure that all IT aspects of hotel operations run smoothly on a daily basis.

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